Community transport

We will take your booking details via email or over the phone and send them onto our volunteer drivers to check their availability to take the trip. Once we have established availability we will confirm the booking with you.

We require at least 1 week’s notice for booking requests and will try our best to find a driver, this is an extremely busy service!

We can offer 3 types of trips: one way, wait and return (driver will wait up to 2 hours), double (appointment is over 2 hours, driver will return home and collect at a later time)

Example of trip charges:

One-way trip 

• Driver’s home to client home
• Client’s home to destination
• Destination to driver’s home

Wait and return

• Driver’s home to client home
• Client’s home to destination
• Wait for up to 2 hours
• Destination to client’s home
• Client’s home to driver’s home

Double trip 

• Driver’s home to client’s home
• Client’s home to destination
• Destination to driver’s home
• Driver will return when required – please advise in advance
• Driver’s home to destination
• Destination to client’s home
• Client’s home to driver’s home

We are very excited to be able to offer our new wheelchair accessible vehicle to people from September 2025. Below are the conditions of use for people wishing to book the vehicle who are unable to transfer from their wheelchair.

Everyone using the Wheelchair Accessible Vehicle and bringing a wheelchair or scooter must comply with the following conditions for their own safety and the safety of our amazing volunteer drivers.

Wheelchair Accessible Vehicle

You must travel with a companion who is fit and well and who is able and willing to push the wheelchair up the ramp and safely into the vehicle and down again when you arrive at the destination. Our volunteer drivers will ensure the ramp is safely in place for you but cannot assist with your entry in and out of the vehicle.

Power Wheelchairs and Scooters

You must be able to mobilise the wheelchair or scooter safely up the ramp unaided and safely down the ramp unaided. Our volunteer drivers will ensure the ramp is safely in place for you but cannot aid in the movement of the wheelchair.

Width, Height and Weight Restrictions

• Maximum Weight 350kg
• Maximum Width 30 inches
• Maximum Length 40 inches
• Maximum Height 54 inches

All our friendly drivers are volunteers who make trips in their spare time. Each driver has an enhanced DBS check and their own car insurance which covers volunteer driving. Our drivers are trained in safeguarding, GDPR and disability awareness.

There is a charge for the service as follows:

Booking fees

• £4 per standard booking (trip within 75 miles)
• £2.50 per person for group travel – two or more passengers from different addresses (within 75 miles)
• £10 long journey bookings (over 75 miles/outside of Kent)

We also charge 50 pence per mile – this is calculated for the driver’s full mileage cost for doing each trip.

Cheque or BACs – We prefer payments via BACs or card (payment by card requires a phone call to the office).

Cash -Drivers are able to accept cash payment.

Invoicing – for clients who are unable to handle payments at the time of travel we are happy to email the client or family member after the trip with payment instructions for BACs, card or cheque payment.